ZhilianhaiWarranty Terms: What Robot Vendors Usually Exclude
Common exclusions
- Consumables: cables, belts, filters, gripper pads, suction cups.
- Damage from collisions, crashes and overload — which vendors may attribute to operation.
- Water, dust and corrosion beyond the stated IP rating.
- Use outside the rated duty cycle, payload or ambient range.
- Software from third parties, or modifications made by the customer.
- Travel, accommodation and labour for on-site work in some contracts.
Negotiate the ambiguous section
| Clause | Ask for | Why |
|---|---|---|
| Collision damage | Clear definition and diagnostic evidence | Avoids blame disputes |
| Consumable wear | Expected life stated per duty cycle | Predictable running cost |
| Software updates | Security fixes included | Safety and compatibility |
| Response | Written response times within warranty | Prevents commercial standstill |
Document your own duty
Keep maintenance records, the commissioning report and the training attendance list. In a dispute, the buyer with records wins the argument about whether the failure was use or defect.